FAQs

how can we help?

FAQs: Everything You Need to Know

• What types of products do you offer?

  We specialize in a wide range of handcrafted products, including home décor, jewelry, custom creations, and unique gift items. Each piece is made with exceptional craftsmanship, blending traditional techniques with modern designs.

• How do I make an inquiry on your website?

  To inquire about a product, simply go to the product page and click on the “Inquire Now” button. Fill out the form with your details and any specific questions or requests you may have. Our team will respond within 1-2 business days.

• Do you offer custom-made products?

  Yes, we offer customization options for many of our products. You can specify sizes, finishes, and designs according to your needs. Simply include your customization request when you submit your inquiry.

• What are the materials used in your products?

  We use high-quality materials like wood, horn, mother-of-pearl, and metal. Each product page contains detailed specifications about the materials used.

• What information should I include in my inquiry?

  Please include your name, contact details, the product you are interested in, the quantity you need, any customization requests, and your location for shipping purposes. The more details you provide, the faster we can assist you.

• How soon can I expect a response after submitting an inquiry?

  We typically respond to inquiries within 24 to 48 hours. During peak times or holidays, it may take slightly longer.

• Can I inquire about multiple products at once?

  Yes, you can include multiple products in a single inquiry. Just list the products you’re interested in along with any specific questions or requirements for each.

• What happens after I submit an inquiry?

  Once we receive your inquiry, our team will review it and contact you to provide product details, pricing, shipping costs, and lead times. We’ll also address any customization requests or other questions you have.

• Do I need to place an order immediately after an inquiry?

  No, submitting an inquiry does not obligate you to place an order. Our team will provide all the necessary information, and you can decide when you’re ready to proceed.

• Can I request a sample before placing a large order?

  Yes, you can request a sample. Samples are typically provided at a nominal cost, and shipping fees may apply. Please include your sample request in your inquiry.

• Is there a minimum order quantity (MOQ) for inquiries?

  Some of our products have minimum order quantities (MOQs), especially for wholesale purchases or customized items. These details will be shared when we respond to your inquiry.

• How do I track the status of my inquiry?

  After submitting an inquiry, you will receive a confirmation email. You can follow up on your inquiry by replying to this email or contacting our customer service team with your inquiry reference number.

• Can I inquire via phone or email instead of the website?

  Yes, you can also reach out to us via phone or email if you prefer. Our contact details are available on the website’s contact page.